Troubleshooting Guide

1Check Location Permissions

Problem: GPS not working at all

Solution:

• Go to Settings > Apps > TaxiSolo Assistant > Permissions
• Ensure Location is set to "Allow all the time"
• Enable "Precise location" if available
• Restart the app after changing permissions

2Enable High-Accuracy GPS

Problem: GPS is slow or inaccurate

Solution:

• Go to Settings > Location > Location Services
• Set Location Mode to "High Accuracy"
• Enable Google Location Accuracy
• Turn on WiFi scanning for better accuracy

3Clear GPS Cache

Problem: GPS showing old or wrong location

Solution:

• Open TaxiSolo Assistant
• Go to Settings > GPS Info
• Tap "Clear GPS Cache"
• Wait for GPS to reconnect (may take 1-2 minutes)

4Environmental Factors

Problem: GPS accuracy varies by location

Solutions:

• Urban Canyons: GPS may be less accurate between tall buildings
• Indoor Locations: Move outside for better signal
• Weather: Heavy cloud cover can affect accuracy
• Tunnels/Bridges: GPS will reconnect after exiting

Turn-by-Turn Directions Not Working

Solutions:

• Check internet connection (navigation requires data)
• Ensure Google Maps is installed and updated
• Clear Google Maps cache in device settings
• Try switching to offline maps in poor signal areas

1Check Internet Connection

Problem: Booking form won't save or submit

Solution:

• Verify you have active internet connection
• Try switching between WiFi and mobile data
• Check if other apps can access the internet
• Restart your router/modem if using WiFi

2Validate Required Fields

Problem: Booking form shows validation errors

Solution:

• Ensure customer name is entered
• Check phone number format (include area code)
• Verify pickup location is selected
• Confirm date and time are in the future

3Location Search Problems

Problem: Cannot find addresses or locations

Solutions:

• Try different search terms (postcode, street name, landmark)
• Use the map to manually select location
• Check spelling of address
• Try searching for nearby landmarks first

Jobs Not Appearing in List

Solutions:

• Pull down on jobs list to refresh
• Check date filter settings
• Ensure you're looking in correct tab (Active/Completed)
• Verify shift is started (jobs only show during active shifts)

Cannot Complete Jobs

Solutions:

• Ensure job is marked as "Started"
• Check GPS location is accurate
• Verify fare amount is reasonable
• Select payment method before completing

1Verify Tariff Settings

Problem: Fares seem too high or too low

Solution:

• Go to Settings > Tariff Settings
• Check current tariff rates match local regulations
• Verify time-based tariffs (day/night) are correct
• Ensure holiday rates are properly configured

2Check Date and Time Settings

Problem: Wrong tariff being applied

Solution:

• Verify device date and time are correct
• Check timezone settings
• Ensure booking time reflects actual pickup time
• Review night tariff hours (22:00-06:59)

3Route Accuracy Issues

Problem: Distance calculation seems wrong

Solutions:

• Check pickup and drop-off locations are correct
• Verify route doesn't include unnecessary detours
• Consider boundary charges for out-of-area pickups
• Manual fare adjustment may be needed for complex routes

Card Payment Problems

Solutions:

• Ensure card reader is charged and connected
• Check internet connection for payment processing
• Try processing payment again after a few seconds
• Have cash backup option available

1Check Phone Permissions

Problem: Call button doesn't work

Solution:

• Go to Settings > Apps > TaxiSolo Assistant > Permissions
• Ensure Phone permission is enabled
• Check if TaxiSolo is set as default dialer (optional)
• Restart app after changing permissions

2Network Issues

Problem: Calls won't connect

Solutions:

• Check mobile signal strength
• Try calling from device's native phone app
• Verify customer phone number is correct
• Check if number is blocked or restricted

Messages Not Sending

Solutions:

• Check SMS permissions are enabled
• Verify mobile signal and data connection
• Ensure customer number is valid mobile number
• Check SMS credit/allowance with your carrier

Automatic Messages Not Working

Solutions:

• Go to Settings > Messaging Settings
• Enable automatic message types you want
• Check message templates are configured
• Verify customer has provided mobile number

1Clear App Cache

Problem: App is sluggish or unresponsive

Solution:

• Go to Settings > Apps > TaxiSolo Assistant > Storage
• Tap "Clear Cache" (not Clear Data)
• Restart the app
• Performance should improve

2Free Up Device Storage

Problem: App crashes or runs out of memory

Solutions:

• Delete unused apps and files
• Move photos/videos to cloud storage
• Clear cache for other apps
• Restart your device

3Update the App

Problem: App has bugs or missing features

Solutions:

• Check Google Play Store for updates
• Enable automatic app updates
• Restart app after updating
• Check release notes for bug fixes

Optimize Battery Usage

Solutions:

• Go to Settings > Battery > App Battery Usage
• Set TaxiSolo to "Not Optimized" (for GPS tracking)
• Reduce screen brightness when possible
• Close other unnecessary apps
• Use car charger during long shifts

1Check Google Account

Problem: Data not backing up to cloud

Solution:

• Go to Settings > Cloud Data Settings
• Verify correct Google account is selected
• Check Google Drive permissions
• Test connection with "Sync Now" button

2Storage Space Issues

Problem: Sync failing due to storage

Solutions:

• Check Google Drive storage space
• Delete old backup files if needed
• Upgrade Google storage plan if necessary
• Reduce backup frequency to save space

3Network Connectivity

Problem: Sync timing out or failing

Solutions:

• Ensure stable internet connection
• Try syncing on WiFi instead of mobile data
• Check if Google services are accessible
• Retry sync during off-peak hours

1Password Issues

Problem: "Invalid credentials" error

Solutions:

• Double-check username and password
• Use "Forgot Password" to reset
• Check if Caps Lock is on
• Try typing password in notes app first to verify

2Google Sign-In Problems

Problem: Google authentication failing

Solutions:

• Ensure Google Play Services is updated
• Check Google account is active
• Clear Google Play Services cache
• Try signing out and back into Google account

3Account Locked or Suspended

Problem: Account access denied

Solutions:

• Contact your fleet manager or administrator
• Check email for account suspension notices
• Verify license and insurance are current
• Contact support if account was locked in error

1Force Close and Restart

Emergency Solution:

• Press and hold the app icon
• Tap "Force Stop" or swipe up to close
• Wait 10 seconds
• Restart the app
• If still unresponsive, restart your device

2Backup Communication Methods

When app is down:

• Use device's native phone app for calls
• Send SMS manually to customers
• Use Google Maps for navigation
• Keep paper backup of important customer numbers
• Contact dispatch via radio or phone

Recovering Lost Data

If data appears to be lost:

• Don't panic - data is likely backed up
• Check Google Drive for recent backups
• Go to Settings > Cloud Data > Restore Data
• Select most recent backup to restore
• Contact support if restore fails

When to Contact Support

Contact technical support if:

• Problem persists after trying all solutions
• App crashes repeatedly
• Data sync is completely broken
• Financial calculations are consistently wrong
• Safety-critical features aren't working

Information to Provide Support

When contacting support, include:

• Device model and Android version
• App version number
• Exact error messages
• Steps to reproduce the problem
• Screenshots of the issue
• Your driver ID or account information